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Why Sunrun
America's Largest Clean Energy & Storage Company
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Financial Strength
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Expanding Customer Volume
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Leading Partnerships
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Largest Research & Development Division
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Commitment to Customer Excellence
ABOUT
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Largest residential solar company in the U.S. by far
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Larger than our next 4 competitors combined
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$13+ Billion Market Value
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$1.61 Billion Annual Revenue
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10,000+ installations/month
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11,000+ employees
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Backed by Blackstone Capital, a leading global strategy partner
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New York Stock Exchange: RUN
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We sell, install and service with our own teams to assure consistent high-quality
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Founded in January 2007 by 2 Harvard MBA students
1 out of every 4 solar homes is Sunrun
We install 80% of all Tesla Powerwalls
COMMITED TO CUSTOMER EXCELLENCE (CX)
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Sunrun has received some poor customer reviews over time.
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Our billion-dollar acquisition of Vivint Solar was massively disruptive and our customer service was overwhelmed.
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To fix the situation, Sunrun brought on two pivotal leaders: Mary Powell, CEO and Chance Alred, Chief Experience Officer CXO.
Mary Powell, CEO
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For over a dozen years, Mary served as the President/CEO of Vermont’s largest electric utility (Green Mountain Power)
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She achieved the highest customer satisfaction rating of 98% of any utility
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Mary’s laser focus on customer obsession is making significant improvements at Sunrun
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Her goal is for Sunrun to become the Beloved Trusted Partner for our Customers
Chance Alred, Chief Experience Officer CXO
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With over a decade of sales leadership in solar, Chance knows how customers’ experience impacts their belief and enjoyment of solar
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Helping drive Mary’s customer obsession, Chance has installed CX Pros throughout Sunrun to elevate the customer experience
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Using NPS Scores, Chance’s team tracks customer experiences to identify issues and fix them quickly
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Jim’s commitment to 5-Star Customer Experiences helps assure his customers receive great service.
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Sunrun’s Ventura County division earns 4.2 Google stars due to our major focus on the customer experience.
INDUSTRY-LEADING INNOVATOR
Largest Research & Development division for accelerating innovation for full-home electrification
Sunrun's $300 Million Investment in Lunar Energy Battery
The biggest focus in solar is the next-generation home battery system. Sunrun/Lunar are leading the charge to create greater energy independence for Sunrun customers.
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Lunar founded by former Tesla Energy executive
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250+ of the best hardware & software minds in renewable energy
Sunrun Partners with Edison + PG&E on First-Ever Virtual Power Plants
First-of-its-kind program offers financial incentives to Sunrun customers in exchange for sharing battery-stored power back into the grid during periods of peak demand. Takes pressure off the grid reducing black outs.
Ford Partners with Sunrun on its F-150 Lightning Electric Pickup
Ford's newest electric F-150 is changing the meaning of truck power with a large battery that can power a customer's home in the event of an outage.
Lidija Sekaric, VP Electrification and Grid Services
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Oversees Sunrun’s strategy to further electrify homes by evaluating/selecting new hardware and software for our customers
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She also leads the effort to grow and develop our many grid services partnerships with electrical utilities across the U.S.
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Lidija is a renewable energy veteran holding 30 U.S. patents and 40+ scientific peer-reviewed publications
PARTNERSHIPS
World-Class Partners
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